Available Self Service Portal settings

The following table shows the functions of the Self Service Portal that you can enable or disable as described in Configure Self Service Portal settings, and the device platforms for which a function is supported.

Setting Description Android iOS Windows Mobile Windows Desktop
Locate device With this function users can locate devices if they are lost or stolen.
Lock device With this function users can lock their devices if they are lost or stolen.
Reconfigure device With this function users can reconfigure their devices if Sophos Mobile Control has been removed from the device, but the device is still enrolled.
Show compliance violations With this function users can view the compliance violations for their devices.
Refresh data With this function users can manually synchronize their devices with the Sophos Mobile Control Server. This is useful, for example, if the device has been switched off for a long period of time and therefore has not been synchronized with the server. In this case, the device may be non-compliant (depending on the compliance rules configured) and needs to be synchronized with the server to make it compliant again.
Reset password With this function users can reset their unlock screen password. For Android and iOS devices, a temporary password is displayed on the Self Service portal. The device can only be unlocked with this password. After unlocking their devices, users can set a new password. For iOS, the password is completely deleted. The user has to set a new password within 60 minutes.
Wipe With this function users can reset their enrolled devices to their factory settings if devices are lost or stolen. All data on the device is deleted.

For devices that are enrolled with Android for Work, only the work profile is removed. The device itself is not reset.

Unenroll device With this function users can decommission devices that they no longer use. This is useful, for example, if the number of devices users can enroll through the Self Service Portal is limited or users get new devices.
Delete unmanaged device With this function users can delete decommissioned devices.
Reset App Protection password With this function users can reset their App Protection password on Android devices. The App Protection password protects defined apps and has to be entered each time users start these apps. The password will be deleted and they have to set a new one.
Reset Sophos container password With this function users can reset their Sophos container password. The Sophos container password has to be entered each time users start one of the container apps. The password will be deleted and they have to set a new one.
Reconfigure the SMC app With this function users can reconfigure an already installed Sophos Mobile Control app.