User roles

Users of Sophos Mobile Control have different roles. You assign these roles when you create new administrators. See Create administrators.

The available modules and functions in the Sophos Mobile Control console depend on the role.

You can assign the following roles:
Role Description
Administrator This role has the rights to perform all available actions.
Limited Administrator This role is allowed to perform all actions required for enrolling and managing a device, but cannot specify essential settings and cannot manage other administrators.
Reporting This role can view the list of devices and is able to create reports. For example, an auditor or an employee who needs to document the settings in Sophos Mobile Control.
Content admin This role is intended for employees responsible for uploading, updating or removing documents distributed via the Documents feature. Usually this role is assigned to a person outside the IT department. The permissions are set to limit visibility and access only the content in the Documents menu.
Helpdesk This role is intended for support purposes. It has only limited rights (for example installation of software packages). This role does not have access to critical functions, such as defining settings and creating, deleting or editing devices/device groups, packages and profiles.
App Group Administrator This role can manage app groups. A typical user is an administrator that accesses the Sophos Mobile Control web service interface to create, update or read app groups.

If you require further roles, please contact the Sophos support team.