Remove work profile from device

For devices that are enrolled with Android for Work, you can remove the work profile. For example to delete corporate data from the device in case of lost or theft.

When you remove the work from the device, all work apps, including the Sophos Mobile Control app, are also removed. In the Sophos Mobile Control console, the device is displayed with status Unenrolled.

  1. On the menu sidebar, under MANAGE, click Devices.
  2. Click the blue triangle next to the device from which you want to remove the work profile and then click Show.
  3. Click Actions > Wipe Android for Work.

A task to remove the work profile is created and transferred to the device. You can display the task status on the Task view page.

Note: If the user has already removed the work profile manually, the task fails as the device cannot receive it anymore.
To re-enroll the device with Android for Work, the user must repeat the enrollment procedure on the Self Service Portal.