Unenroll devices

You can unenroll devices that will no longer be used, for example, if a user gets a new device. This is useful, for example, if you have limited the number of devices a user can enroll through the Self Service Portal.

  1. On the menu sidebar, under MANAGE, click Devices.
    The Devices page is displayed with all devices enrolled with Sophos Mobile Control for this customer.
  2. Select the desired device, click Actions and then click Unenroll.

    A message is displayed prompting you to confirm that you want to unenroll the device.

    Note: It is possible to select several devices for unenrollment.
  3. Click Yes.
The device is unenrolled. This results in the following:
Android devices:
  • The Sophos Mobile Control Client device administrator is disabled.
  • The server login data and all other data received are removed.
  • The container apps (Sophos Secure Workspace and Sophos Secure Email) and the Sophos Mobile Security app are reset.
iOS devices: