Identify the correct APNs certificate for renewal

When you renew your Apple Push Notification service (APNs) certificate for the Sophos Mobile Control server as described in Renew an APNs certificate, it is important that on the Apple portal you select the correct APNs certificate for renewal.

This section describes how to identify the APNs certificate that is currently uploaded to the Sophos Mobile Control server.

Retrieve the certificate identifier:

  1. Log in to the Sophos Mobile Control console with an administrator account for the customer whose APNs certificate needs to be renewed.
  2. On the menu sidebar, under SETTINGS, click Setup > System setup and then click the iOS APNs tab.
  3. In section Content of the Apple Push Notification keystore, the properties of the uploaded APNs certificate are displayed.
  4. Make a note of the value that is displayed for Topic.
    This is the identifier of your APNs certificate.

Identify the certificate:

  1. Use your web browser to open the URL of the Apple Push Certificates Portal, https://identity.apple.com/pushcert/.
    If you are experiencing issues with certain features of the Apple portal when using Microsoft Internet Explorer, we recommend that you use the latest version of the Firefox, Opera, Chrome or Safari browser instead.
  2. Log in with the Apple ID that you used for the creation of the initial APNs certificate.
  3. In the list of APNs certificates, click the Certificate Info icon next to a certificate entry.
    This displays the certificate details.
  4. In field Subject DN, locate the value that follows the string UID=. If this matches the identifier that you determined in the Sophos Mobile Control console, you have identified the correct certificate.