Invite users without email address to Apple VPP

Prerequisite: This procedure requires a super administrator account, so it does not apply to Sophos Mobile Control as a Service.

When you invite users from an external user directory to Apple VPP as described in Invite users to Apple VPP, users that do not have an email address assigned will be registered for Apple VPP, but will not receive the link to connect their Apple iTunes account with Apple VPP.

If this happens, perform the following steps to complete the Apple VPP registration process.

  1. As Sophos Mobile Control super administrator, download the server log files.
  2. Identify the affected user accounts from the log files.
  3. On the menu sidebar of the Sophos Mobile Control console, under MANAGE, click Users.
  4. On the Show users page, click one of the affected user names.
  5. On the Show user page, click Show invitation link.
    For external users without email address, this function does not send an invitation email, but instead shows the invitation link in a message box.
  6. Copy the link from the message box and communicate it to the user.
  7. Repeat this for all affected users.
The users need to follow the link to connect their Apple iTunes account with Apple VPP.