Create Self Service Portal users with internal user management

Prerequisite: Internal user management has been enabled for the customer you are logged in to. For on-premise installations this is done in customer management by the super administrator. For further information, see the Sophos Mobile Control super administrator guide.

This does not apply to Sophos Mobile Control as a Service. Super administrators are not supported in Sophos Mobile Control as a Service. For information on how to define the user management methods for Sophos Mobile Control as a Service, see Configure Self Service Portal user management.

  1. On the menu sidebar, under MANAGE, click Users.
    The Show users page is displayed.
  2. Click Create user.
    The Edit user page is displayed.
  3. Select the Send welcome email check box.
  4. Enter the following information:
    1. User name
    2. First name
    3. Last name
    4. Email address
    5. Groups (optional)
      Click Show, to display all available user groups and select one.
  5. Click Save.
The new Self Service Portal user is displayed on the Show users page. A welcome email is sent to the new user.
If you click the blue triangle next to the required user, you can view the user details (Show), Edit or Delete the user.
Note: If you click a user name, the Show user page is displayed. This page contains the Resend welcome email button, which you can use to send the email again if the user did not receive or lost the initial email.