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Account Details

Click your Profile icon to manage your Sophos Central account settings at any time.

You can change your password, manage your email subscriptions, view your account and partner details, and more.

Company Info

Click your Profile icon, and then click Company Info.

This tab shows the contact information for your company.

Amend the information as required and click Save.


You can have your company logo or your partner’s logo displayed to your end users in the Sophos Central Self-Service Portal. This helps end users recognize that they’re going to an official web application for your company.

You need to be a Super Admin or Admin.

  1. Click your Profile icon, and then click Co-branding.
  2. Click Browse, select a file to upload, and then click Save.

Logo images must meet the requirements shown on the page.

  1. To use your partner’s logo, check the option Use settings from Sophos Central Partner.

    A preview of the logo will be shown.

  2. Click Save.

To add a new logo, or to go back to the Sophos logo, you must remove any current logo.

  1. Click Remove under the logo preview, and then click Save.

My Profile

You can view your administration role details and the email address you use for signing into Sophos Central. You can change the sign-in password.

Click your Profile icon, and then click My info.

Your administration role is shown at the top. Click the role name for full details.

To change the password:

  1. Click your Profile icon, and then click Change password.
  2. Enter your Current password.
  3. Create a New password, confirm it, and then click Reset Password.

    You must use a password that meets the following rules:

    • At least 8 characters.
    • At least one lowercase character.
    • At least one uppercase character.
    • At least one number or special character.

You are automatically signed in with the new password and returned to Sophos Central.


The old password is no longer valid.

Sophos Central enforces a bad password policy. Your account will be temporarily locked after five attempts to sign in with an incorrect password. Initially, the lockout lasts one minute, incrementally extending to five hours if incorrect password attempts persist for the same administrator.

You can contact Sophos Support. See Sophos Support.

Multi-Factor Authentication (MFA)

You can change your MFA method using the Manage MFA setting.

You'll be asked to enter a security code before proceeding. Depending on your authentication type, we'll send you the security code by text message, or you must generate it in the authenticator app on your mobile device.

Partner Info

Click your Profile icon, and then click Partner info.

This tab shows the contact information for your partner, if applicable.

Account Preferences

You can enable Enterprise Management for Sophos Central Enterprise.

Sophos Central Enterprise enables distributed security management. It gives administrators the ability to manage the security of an organization divided into multiple sub-estates. For example an organization that has several sites can manage the security for each site as a separate sub-estate.

Click your Profile icon, and then click Account preferences.


Once you have turned on this feature, it can only be turned off from Sophos Central Enterprise by an Enterprise Super Admin.

When you enable Enterprise Management from a Sophos Central account any other accounts associated with your customer account are linked to your Sophos Central Enterprise account as sub-estates.

Sub-estates can't be managed in Sophos Central Enterprise until the sub-estate's Sophos Central administrator allows the Enterprise Admin to access the sub-estate's account. You must have the Super Admin role to do this. You cannot turn off Enterprise Admin access once you have opted in.

To allow access:

  1. Check in Account preferences that Enterprise Management has been enabled and that you can see the Enterprise Admin's details.
  2. Switch on Enterprise Admin access.

Evaluation modes


Use these settings only in a standalone test network.

Monitor mode

You must join the New Endpoint Protection Features Early Access Program to use Monitor mode.

In this mode, we detect threats but don't block them.


This mode turns off protection for all your computers and servers. This applies regardless of your policy settings.

If you want a detection-only product that can run alongside third-party protection, join the XDR Detection Sensor Early Access Program instead.

Aggressive threat detection

In this mode, we do extra-intensive monitoring and classification of application behavior.


This mode slows down your computers and servers. It also generates many more detections and automatically created investigations.

Sophos Support

You can select the types of Sophos Support you want to receive.

Click your Profile icon, and then click Support settings.

The options are:

  • Remote Assistance. This enables Sophos support to access your Sophos Central session directly for 72 hours to help you. This option is disabled by default.


    You can also enable this option when you request support by clicking Help > Create Support Ticket at the top of the page.

  • Partner Assistance . This enables your designated partner to access your Sophos Central portal and to configure the Sophos Central service on your behalf. This option is disabled by default.


    If you do not enable partner assistance, your partner will only see high-level reporting information such as services purchased and current usage figures.