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Last update: 2022-07-06

Get additional help

To get help from Sophos Support:

  1. Click Help in the top right of the user interface and select Create Support Ticket.
  2. Fill in the form. Be as precise as possible so that Support can help you effectively.
  3. Optionally, select the option to allow Support to directly access your Sophos Central session to be better able to help you.
  4. Click Send.

Sophos will contact you within 24 hours.

Note

If you selected the option to allow Support to access your Sophos Central session, we turn this on when you click Send. We turn off remote assistance automatically after 120 hours. To turn it off sooner, click on your account name (upper right of the user interface), select Account Details, and click the Sophos Support tab.

Submit feedback

To submit feedback or a suggestion to Sophos Support:

  1. Click Help in the top right of the user interface and select Give Feedback.
  2. Fill in the form.
  3. Click Submit.

Additional help

You can also find technical support as follows: