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Wireless Alerts

View access point generated wireless alerts.

These are the types of alerts generated by access points.

High

Events with high severity are generated when the connected device load on access points is high or an administrative action is required.

Alert type Description
Access Point has bad health The load on the access point is too high. There are too many devices connected. Check you have enough access points to cover the area.
Access Point gateway not reachable The access point can't connect to its configured gateway IP.

Medium

Events with medium severity are generated when access points are not configured, offline, or have latency issues.

Alert type Description
Access Point is offline The access point has no internet connection, no power, or has experienced a software error. You can try restarting. Restarts can resolve software errors.
Access Point is not broadcasting any network The access point isn't configured. To configure the access point click Wireless > Access Points.
Access Point command done

The restart is complete.

Restarting the access point may resolve the following alerts:

  • Access Point configuration failed
  • Access Points failed to update to the new firmware

If the problem continues, contact Sophos Support. They will need remote access to investigate the issue. Go to My Products > Wireless > Settings > Diagnostics > Remote Login to Access Points for Sophos Support to allow remote access.

Low

Events with low severity give information about access points. No action required.

Alert type Description
Access Point will be updated with new firmware Wireless is turned off for approximately 5 minutes.
All Access Points will be updated with new firmware Wireless is turned off for approximately 5 minutes.
Access Point has been successfully updated with new firmware
All Access Points have been successfully updated