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Software packages

This feature may not be available for all customers yet.

Restriction

This feature is currently only available for Windows devices.

Software packages let you control how frequently your Sophos protection software is updated.

By default, you have the Sophos Recommended package, which we update automatically. However, you can select packages that let you remain on the same version for a set time.

Note

You still get security updates to protect you against the latest threats. Only the product features remain unchanged.

Package types

We offer the following package types:

  • Recommended: This always gives you our latest protection. This package never expires.
  • Fixed term support: This package gives you the protection available on the date when we released it. It expires 120 days after that date.
  • Long term support: This package gives you the protection available on the date when we released it. It expires 18 months after that date.

    Note

    Only use this package type on devices you can't update regularly.

  • Special: Special packages fix specific issues. You can only get them from Sophos support.

  • EAP: Sophos Early Access Program. Devices in an EAP ignore any other software package you've assigned to them until the EAP ends.

Select a package

By default, you have the Sophos Recommended package.

To select a different package for the first time, or to replace a package that's expired, do as follows:

  1. Go to Endpoint Protection or Server Protection.
  2. Click Policies.
  3. Select the Update management policy that applies to the devices you want to protect with the package. Click the policy to edit it.

    Endpoint policies list

  4. Go to the Settings tab.

    Policy settings tab

  5. In Scheduled updates, select a package in the Windows drop-down menu. For details of the packages, click Package details.

    You don't need to enable scheduled updates to use this option.

    Package selector

  6. To view your selected package or packages, go to Global Settings > Administration and click Software packages.

View your packages

To view your packages, do as follows:

  1. Go to Global Settings.
  2. Under Administration, click Select packages.
  3. On the Select packages page, all the available packages are shown with their start and end dates. Click the arrow beside a package to see its details.

    You can see the version of each software module that makes up your protection. Depending on your license, these can include the following:

    • Core: Software used by multiple modules.
    • Intercept X: Advanced threat protection.
    • Encryption
    • MDR: Managed Detection and Response.

    Package details

  4. Click Package notes to see the release notes for your package.

    Click the Edit icon to add your own notes about the package. For example, you might add details of which users the package is for.

    Notes links

Replace a package when it expires

When a package is due to expire, you get email notifications.

When the package expires, you no longer see it in the software packages list. You must then select a new package. See Select a package.

Note

You might still see your expired package when you go to the update management policy, but you can't select it again or select it in a new policy.