Give admins access to Live Response

You can use administrator roles to give admins access to Live Response.

Super Admins always have the rights to manage Live Response settings and start Live Response sessions.

If you want other administrators to have these rights, you must create a new custom role.

Restriction

If you're a Managed Service Provider managing a customer's account from Sophos Central Partner, you can't currently create this role.

To create the custom role, do as follows:

Click the Global Settings icon .
Go to Access Control, and click Role Management.
Click Add role.
On the Add role dialog, do as follows:
- Enter a name for the admin. For example, "Live Response admins".
- In Base role, select a role for the admin.
- In the list of products, select Full or Help desk access to Endpoint Protection and/or Server Protection.
  
  If you select Help desk access, you can give the role the right to run Live Response sessions, but not to manage the product settings.
In Additional settings for Sophos Central Admin, select the features you want. The same features are available for computers and servers.
On the Admins and Roles page, click the new role to open its details and assign it to administrators.
Next to Role Members, click Edit and select the administrators you want to assign this new role to.