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Troubleshooting mesh networks

How to fix common issues with mesh networks.

Enable mesh mode isn't displayed.

Try the following:

  • Create a new SSID. When setting up a mesh network, you must create a new SSID.
A second mesh SSID does not work.

You can only have one SSID with mesh mode enabled.

The mesh network isn't coming up.

Try the following:

  • Wait a few minutes for it to appear. The mesh network may need up to five minutes to be available after configuration.
  • Check if the Spanning Tree Protocol (STP) blocks your mesh configuration.
  • Test the connection by broadcasting only mesh on the root access point and a visible SSID on the repeater access point. If it's visible, mesh works.
The mesh network isn't visible to end users.

This is normal behavior. The mesh SSID is only visible to other access points and isn't used to communicate with clients. You can create another SSID with the same name and mesh disabled for users to connect to.

The mesh network isn't usable.

Try the following:

  • Check if you have at least two access points in the mesh network.
  • Physically connect at least one access point to the network.
  • Check if your mesh access points are on the same channel.
  • Ensure access points that aren’t part of the mesh network are on a different channel.
  • If possible, try moving the nodes closer to the root.
  • Create a mesh SSID using a frequency band with a longer range.
Not all the access points show in the mesh network.

Try the following:

  • Ensure that all access points have the mesh configuration. Access points must stay connected to the LAN until configured and restarted.
  • Ensure that the LAN cable of the repeater access point is unplugged.