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Wireless Global Settings

Manage the firmware and wireless system settings.

Go to My Products > Wireless > Settings and manage your firmware and other settings.

Basic settings

  • Sophos unique customer ID: You can show or hide your unique ID. This ID helps Sophos Support if you have an issue.
  • Firmware Update: You can update the firmware version immediately or schedule it daily, weekly, or monthly. To schedule an update, ensure that you convert your local time to the UTC standard. This only applies to APX series access points. To update AP6 series access points, see AP6 series firmware upgrade.
  • Update Version <version> is displayed if a new version is available. All access points under your account will be updated to the selected version if you update. You can view the information about the installed firmware version, release, and installation date. The event and audit logs are also generated during a firmware updates.


    During an update, access points, along with the configured SSIDs, are temporarily unavailable. We recommend scheduling firmware updates during off-peak hours to avoid interruption.


  • Forward access points logs: You can forward the access point logs to Sophos Support. We recommend that you turn on this option for debugging purposes.

  • Remote Login to Access Points for Sophos Support: Sophos Support can connect to access points remotely. You can turn this on for 5 hours to 30 days. It's turned off at the end.



APX series access points only.

  • Usage Insight: The traffic generated by the user is categorized and shown.

    The access point uses SophosLabs to categorize traffic. This option is off by default. Turning this feature on may result in performance reduction.

Rogue Access Point detection

  • Detect and report rogue access points: The access point scans for the neighborhood networks in all the channels defined by the regulatory domain. You can scan neighboring SSIDs on Sites. See Neighborhood Networks.

AdvancedRF Management


APX series access points only.

  • Roaming assist: Sticky clients can connect to your other access points within a site. A sticky client is a wireless device that remains connected to an access point even if it's far away.

Discovery Protocol

Access points advertise their identity by using link layer discovery protocol (LLDP) Ethernet frames.

Network switches that support IEEE 802.1ab LLDP can discover access points.

This helps you manage the access point if there's a Layer 2 connectivity issue with the switch.

The access point shows the MAC address, model, serial number, management port, and management IP address in the LLDP packet. Access points send LLDP packets only on the wired interface as a security measure.


  • Available only for APX 320, APX 530, and APX 740.
  • LLDP-MED power negotiation is only supported for AP6 series access points.