Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=server-status

Server Status

We're updating the Status tab in device details. The new tab is only for modern Windows devices and isn't available for all customers yet.

The Status tab in a server's details page lets you see the server's security health.

To see the status tab, do as follows:

  1. Go to My Environment > Computers & Servers.

    Alternatively, go to My Products > Server > Servers.

  2. Click the name of the server you want to view details for.

  3. Click the Status tab.

Windows: New tab

The Status tab shows the server's security health.

Unlike the classic Status tab, the new tab doesn't show alerts or let you take action against them.

Health status

Health status shows the Overall health of the server.

Icon Description
Green check mark. Good (Green check mark)
Orange warning sign. Warning (Orange warning sign)
Red warning sign. Bad (Red warning sign)

The overall health is based on the range of health assessments shown below it.

Security health status.

Health assessments

We assess the health of the following features:

  • Communication: Communications between the server and Sophos Central, plus communications to remote sources of threat data.
  • Operations: Operations such as uploads to Sophos Data Lake and file scanning.
  • Services: Sophos drivers, processes, and services.
  • System: The server's hardware specifications and the Sophos security products installed.
  • Threat: The threat level and the status of device isolation and emergency protection.

  • Update: Installation and updating status. The details also show if the server needs a post-update restart.

    Note

    If a restart is required, the server displays the Warning status.

Each assessment shows a status: Good (Green), Warning (Orange), Bad (Red), or Info. The status of each assessment contributes to the overall health, unless the status is Info.

You can also see detailed assessments of the server's health in the Sophos Endpoint agent. Go to the server, double-click the Sophos icon in the taskbar, and click Endpoint Self Help.

Windows and Linux: Classic tab

The Status tab in a server's details page lets you see the server's security health and details of any alerts.

It also lets you take action against alerts.

Security Health

Security Health shows the following information:

  • Whether the device has detected malware or potentially unwanted applications.
  • When the device last connected with Sophos Central. For example, for policies.
  • Which Sophos services are running on the server.

The overall status is the same as that for the highest-priority item listed (Red, Orange, or Green status).

Security health status.

Alerts

The page lists any alerts on the device. The details include:

  • Alert details: For example, the name of the malware.
  • When the alert occurred.
  • The actions that you can take. These depend on the type of threat or event and are the same as the actions available in the Dashboard.

See Alerts.