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Add administrators

You can add administrators if you're a Super Admin.

You add administrators by assigning administration roles to users using the Available Users list.

Existing administration roles, if any, are indicated next to the user's name.

A user can only have one assigned role. If you add a Read-only administrator to the list of Help Desk administrators their assigned role changes to Help Desk administrator. They are no longer a Read-only administrator.

To add an administrator, do as follows:

  1. Go to My Products > General Settings and click Role Management.
  2. Select the administrator role that you want to assign.
  3. On the role details page, next to Role Members, click Edit.
  4. In Edit Role Members, select a user in the Available Users list and use the picker arrows to add them to the Assigned Users list for the role. Select Save.