Access points

View all wireless access points and their details.

A wireless access point (WAP) is a networking hardware device that allows a Wi-Fi enabled device to connect to a wired network. To configure an access point from Sophos Central, you need to connect it to the internet and register it on Sophos Central using the serial number available on the package.

The registered access points are listed with the following details:

  • Name: Access point name.
  • MAC: Access point's MAC address.
  • Serial number: Access point's serial number.
  • Internal IP: Access point's assigned internal IP address.
  • Model: Access point model.
  • Access point status: Access point's status such as online or offline.
  • Workload: Connected device load on an access point. The workload is calculated based on memory and CPU usage. Memory usage up to 60% or CPU usage up to 50% is shown as green. Memory usage of 60% to 80% or CPU usage 50% to 80% is shown as yellow. Memory or CPU usage above 80% is shown as red.
  • Band: Configured radio bands on an access point.
  • Mode: Channel operating mode such as autochannel (AO), dynamic channel (AC), or manual channel (M).
  • Channels: Displays configured and operating channels. It is displayed as configured channel (operating channel). The operating channel might differ if radar is detected on the configured Dynamic Frequency Selection (DFS) channel.
  • Firmware: Firmware version installed on an access point.
  • Uptime: Displays the uptime for an access point.
  • Mesh Role: Displays the role of access point in a mesh network. An access point can either have a root role or a mesh role. You can view the role, radio band (used for the mesh network), and the last four letters of the serial number.
Note You need the ports 443 (HTTPS), 80 (HTTP) and 123 (NTP) open to all internet servers. Otherwise the access points are not able to connect.

The country setting of an access point regulates the available channels to be compliant with the local law. For more information on access points, see the operating instructions.

Register an access point

You can register access points individually or in bulk.

You can register a single access point. To do this click Register and enter the serial number. The access point is validated after you click Register again.

To register multiple access points you need a comma separated value (CSV) file containing serial numbers in the first column. Each row must have a unique serial number. To do this click Register, click Bulk Provisioning and upload your CSV file. The access points are validated.

You can then enter and save the hostname. The access points are displayed in the list once registration is complete.

Export to CSV

You can export the details of all your access points in to a CSV file. To do this click Export to CSV. The CSV file automatically downloads.

LED behavior

Table 1. LED behavior with APX series

LED

Off

Access point is turned off.

Green (blinking during restart)

Restart is taking place.

Configuration is being pushed from the cloud.

Green (solid)

Normal operation.

After configuration has been pushed.

Red (solid)

Ethernet is unplugged.

Cloud is not reachable.

Hardware reset is taking place (hardware reset button has been pressed for 15-20 seconds).

Amber (solid APX 320 only)

Restart is taking place (hardware reset button has been pressed for 3-5 seconds).

LED status APX320X

LED type

Color

State

Description

Status

Off

Off

Access point is turned off or is restarting.

Green

Solid

Normal operation.

Flashing

AP is starting up and connecting to the wireless controller, or configuration is being applied.

Amber

Solid

AP has no connection to the wireless controller.

Flashing

AP is not claimed by the wireless controller.

Red

Solid

Error, no wireless controller found. AP will restart (if not yet claimed by a controller).

Check network connection if the error persists.

Flashing slowly

Configuration reset in progress.

Flashing fast

Firmware update in progress.

Do not disconnect from power.

Radio

Green

Solid

AP is operating in both 2.4GHz and 5GHz mode.

Amber

Solid

AP is operating in dual 5GHz mode.

Red

Solid

AP is operating in single radio mode. Either 2.4GHz or 5GHz.

Mesh

Off

Off

No mesh activated.

Green

Solid

Mesh activated.
Note You can only use this model as a single radio device to broadcast either 2.4 GHz OR 5 GHz (on Radio-0), if it is deployed in any of the countries listed in Regulatory restrictions. The other radio (Radio-1) isn't available for configuration due to these regulatory restrictions. Additionally, in Israel, you can only use 2.4 GHz channels as all 5 GHz channels are prohibited for outdoor use. In both these situations, the radio LED status is red.