Account Details

The Account Details page lets you change your password, manage your email subscriptions, view your account and partner details, and more.

To access this page, click your account name and select Account Details.

Company Info

Click your account name, select Account Details, and click Company Info.

This tab shows the contact information for your company.

Amend the information as required and click Save.

Co-branding

You can have your company logo or your partner’s logo displayed to your end users in the Sophos Central Self-Service Portal. This helps end users recognize that they’re going to an official web application for your company.

Note You need to be a Super Admin or Admin user.

Click your account name, select Account Details, and click Co-branding.

Click Browse, select a file to upload, and click Save. Logo images must meet the requirements shown on the page.

Use your partner’s logo

To use your partner’s logo, check the option Use settings from Sophos Central Partner. A preview of the logo will be shown. Click Save.

Change or remove the logo

To add a new logo, or to go back to the Sophos logo, you must remove any current logo. Click Remove under the logo preview and click Save.

My Info

You can view your administration role details and the email address you use for signing into Sophos Central. You can change the sign-in password.

Click your account name, select Account Details, and click My Info.

Your administration role is shown at the top. Click the role name for full details.

To change the password:

  1. Click Change password.
  2. Enter your Current password.
  3. Create a New password, confirm it, and click Reset Password.

    You are automatically signed in with the new password and returned to Sophos Central.

Note The old password is no longer valid.

Partner Info

Click your account name, select Account Details, and click Partner Info.

This tab shows the contact information for your partner, if applicable.

Account Preferences

You can enable Enterprise Management for Sophos Central Enterprise.

Sophos Central Enterprise enables distributed security management. It gives administrators the ability to manage the security of an organization divided into multiple sub-estates. For example an organization that has several sites can manage the security for each site as a separate sub-estate.

Click your account name, select Account Details, and click Account Preferences.

Caution Once you have turned on this feature, it can only be turned off from Sophos Central Enterprise by an Enterprise Super Admin.

When you enable Enterprise Management from a Sophos Central account any other accounts associated with your customer account are linked to your Sophos Central Enterprise account as sub-estates.

Sub-estates can't be managed in Sophos Central Enterprise until the sub-estate's Sophos Central administrator allows the Enterprise Admin to access the sub-estate's account. You must have the Super Admin role to do this. You cannot turn off Enterprise Admin access once you have opted in.

To allow access:

  1. Check in Account Preferences that Enterprise Management has been enabled and that you can see the Enterprise Admin's details.
  2. Switch on Enterprise Admin access.

My Email Subscriptions

Note This option is only available if you have a Web Gateway license.
You can manage your email subscriptions using My Email Subscriptions on the Account Details page.

Click your account name, select Account Details, and click My Email Subscriptions.

To manage subscriptions:

  1. Switch on your required email summaries, for example Enable Summary Email .
  2. Choose the frequency.
  3. Click Save.

Sophos Support

You can select the types of Sophos Support you want to receive.

Click your account name, select Account Details, and click Sophos Support.

The options are:

Remote Assistance. This enables Sophos support to access your Sophos Central session directly for 72 hours to help you. This option is disabled by default.

Note You can also enable this option when you request support by clicking Help > Create Support Ticket at the top of the page.

Partner Assistance . This enables your designated partner to access your Sophos Central portal and to configure the Sophos Central service on your behalf. This option is disabled by default.

Note If you do not enable partner assistance, your partner will only see high-level reporting information such as services purchased and current usage figures.