Quarantined Messages

The Quarantined Messages page lists the email messages that have been quarantined for all your protected mailboxes.

Restriction This option is only available if your license includes Sophos Email.

Search: You can search emails by subject, sender or recipient.

Use the From and To fields to select the time period for which you want to view the email processing history. You can view email that has been processed in the past 30 days or less. By default the report displays the emails that have been processed during the current day.

Direction: Select Inbound or Outbound from the drop-down menu to view emails that have been received or sent.

Report Details

For each message the report shows:

  • Direction: Whether the email was inbound or outbound.
  • Date: Date and time the email was processed.
  • Sender: The sender of the email.
  • Recipient: The recipient(s) of the email.
  • Subject: The subject line of the email.
  • Reason: The reason the email has been quarantined.

Message Details

To view Message Details, click the Subject line. You can click on the following tabs for more information about the message:

  • Details: shows general information about the message.

    Select Block IP if you want to add the IP to the Inbound Allow/Block list then select Block to confirm your choice. Any sender using this IP address is blocked. Select Cancel to cancel the action.

  • Raw Header: shows the email header details.
  • Message: shows the body of the email.
  • Attachments: shows the name and size of attachments.

You can also:

  • Release messages from quarantine and send them to users. Select the message(s) and select Release.
  • Delete quarantined messages. Select the message(s) and select Delete.