Troubleshooting mesh networks

This tells you how to fix common issues with mesh networks.

If Enable mesh mode is not displayed create a new SSID.

If a second mesh SSID does not work. You can only have one SSID with mesh mode enabled.

The mesh network is not coming up. Try the following:

  • Wait a few minutes for it to appear.
  • Check if the Spanning Tree Protocol (STP) blocks your mesh configuration.
  • Test the connection by broadcasting only mesh on the root access point and a visible SSID on the repeater access point. If it is visible, mesh works.

The mesh network is not visible to end users. This is normal behavior. Make it visible by creating a separate SSID and adding the same access points as to the mesh network.

The mesh network is not usable. Try the following:

  • Check if you have at least two access points in the mesh network.
  • Ensure that at least one access point is connected to the network via LAN (cable).
  • Check if your mesh access points are on the same channel.
  • Ensure that access points which are not part of the mesh network are on a different channel.

Not all the access points are showing in the mesh network. Try the following:

  • Ensure that all access points got the configuration (had been connected via LAN until all configurations were saved and the access point was restarted)
  • Ensure that the LAN cable of the repeater access point is unplugged.