Add a user manually

You can add an individual user and protect them. This also gives you the option to let users protect their own devices.

To add a user, do as follows:

  1. Go to Overview > People > Users.
  2. Click Add and select Add User.
  3. In the Add User dialog, enter the following settings:

    First and Last Name

    Enter the name of the user. Do not include a domain name.


    Select an administration role for the user.

    A user who is assigned an administration role will receive an email telling them how to set up their administration account.

    You can only see the Role option and assign administrator roles if you are a Super Admin.

    Anyone with a User role only has access to the Self Service Portal.

    Email Address

    Enter the email address of the user.

    Add to groups (optional).

    Select one of the available user groups and use the picker arrows to move it to the assigned groups.

    You can start typing a name in the search box to filter the displayed groups.

    Email Setup Link

    Select this if you want to send the user an email with links that enable them to protect their own devices. If your license includes more than one type of protection, select those the user needs.

    The user needs administrative privileges and internet access in order to protect their computer.

    Web Gateway

    This provides more advanced web security for computers than Endpoint Protection. You can install it alongside Endpoint Protection or on its own.

  4. Click Save or Save and Add Another.
    The new user is added to the user list.

When the user downloads and installs the software, their device is automatically associated with the user.