Send users an access email for Sophos Central Self Service Portal

You can give your users access to Sophos Central Self Service Portal by sending them an email.

Sophos Central Self Service Portal allows your users to do some tasks themselves if they're using Sophos Email, Sophos Central Device Encryption, or Sophos Mobile. For example, Sophos Email users can manage their quarantined emails.

Note You must have licenses for Sophos Email, Sophos Central Device Encryption, or Sophos Mobile to use Sophos Central Self Service Portal.

You can send specific users an access email if you want to target them. However, only users that have valid or unused emails receive an access email.

If a user has used their email address for a Sophos Central Admin trial account, they won't get an access email for Sophos Central Self Service Portal. They need to remove their old account. You can find help on how to do this in Unable to change the login email or create a new account because the email address already exists.

You don't need to give administrators access to Sophos Central Self Service Portal. They can sign in using their Sophos Central Admin credentials.

You can automatically give your users access to Sophos Central Self Service Portal. You can do this for new users you add to Sophos Central Admin and users you already manage in Sophos Central Admin. This gives you an easy way to manage access to Sophos Central Self Service Portal for your users. You can find help on automatically giving access in User access.

To send your users an access email, do as follows:

  1. Sign in to Sophos Central Admin.
  2. Go to Overview > People.
  3. Select a user or group of users. If you want to send an access email to all of your users, you can skip this step.
    Warning You can select users that don't have a valid email address or don't have an email address. You don't get an error if you do this.
  4. Click Email Setup Link in the upper right of the page.
  5. Select Sophos Central Self Service Welcome/Setup Email.

    Email Setup Link dialog with SSP access option selected
  6. Click Send.
    Your users will receive an email telling them how to create a password for Sophos Central Self Service Portal and how to sign in.

    We send the email from do-not-reply@central.sophos.com with a subject line of Welcome to Sophos Central <First Last name>.


    Welcome email

    The email is in English. If you need to, use the translation plugins available for many email clients to translate the email.

The URL included in the email doesn't have an expiration date. If a user doesn't get the email, you need to resend the email request.

To resend, do as follows:

  1. Remove the user's account. Follow the instructions in Unable to change the login email or create a new account because the email address already exists.

    You must do this step before resending the email. If you don't do this, we don't send an email even though your Audit log shows that one has been sent.

  2. Resend the email by following the steps on this page.

You can find more help on using Sophos Central Self Service Portal in Sophos Central Self Service Portal help.

If you have Sophos Email, you can control what your users can do in Sophos Central Self Service Portal. You can find help on doing this in Manage settings for Sophos Central Self Service.