Add a mailbox manually

Sophos Email allows you to add single mailboxes manually via the user interface.

To add a mailbox manually, do as follows:

  1. Go to Email Gateway > Mailboxes to view and manage your mailboxes.
  2. On the Mailboxes screen, click Add.
  3. Select Add Mailbox.

    There are three types of mailbox:

    • User Email: a mailbox for a person. Example: firstname.lastname@companyname.com.
      Tip For a User Email mailbox, you can click the mailbox name to view the user's details.
    • Distribution List: a mailbox for a group of people. Example: support@companyname.com.
    • Public Folder: a mailbox for collecting information such as surveys or feedback. Example: survey@companyname.com.
  4. Select a mailbox type.
  5. Enter a name for the mailbox.
  6. Enter the SMTP address for the mailbox.
  7. Click Save to create a single mailbox and exit, or Save and Add Another to create additional mailboxes.