Recover Windows endpoints
If users forget their BitLocker PIN or password, they can regain access to their computer in two ways.
- Users can go to the Sophos Self Service Portal, see Retrieve recovery key via Self Service Portal. Windows 10 users receive instructions on the BitLocker recovery screen.
- You can help them access their computer. These instructions tell you what the users will see and what they need to do. They must:
Users can access their computer again. Normally, data volumes are unlocked automatically as soon as the user can access the boot volume. If this is not the case, you can get a recovery key for the data volume in Sophos Central in the same way as for boot volumes.