Reset multi-factor authentication

You can reset the multi-factor authentication for other enterprise administrators.

Enterprise administrators must use another form of authentication, as well as their username and password, to sign in. They can use Sophos Authenticator, Google Authenticator, SMS texts, or email authentication.

If you're a Sophos Central Enterprise super admin, you can allow administrators to set up their sign-in again (for example, if they lose their phone).

  1. Go to the Manage Administrators page.
  2. Find the administrator and click on their name to open their details.
  3. Click Reset MFA and confirm that you want to do a reset.

The next time the enterprise administrator tries to sign in, they’ll need to go through the setup steps again, see Set up multi-factor authentication