Install Sophos MDR on Windows or macOS

Install the Sophos MDR agent on your Windows computers, Windows servers, or Macs.

The steps depend on whether you're an existing customer (you have our endpoint protection already) or a new customer.

Existing customerNew customer

For any devices that are already running Sophos software, do as follows:

In Sophos Central, go to Devices > Computers and servers.
Select the devices and click Manage software.
In Manage device software, under Protection, select MDR.
Click Save.

If you have any devices not managed by Sophos Central yet, go to Devices > Installers, download installers, and run them on the devices.

If your devices aren't running Sophos software yet, do as follows:

In Sophos Central, go to Devices > Installers.
Under Endpoint Protection, download the Windows and macOS installers for your endpoint computers.
If you have Windows servers, under Server Protection, download the Windows Server installer.
Run the installers on your devices.

On the Installers page, click How do I use the installers for endpoints and servers? for advice.

These installers install Sophos MDR automatically, along with any other Sophos components you need.

MDR Sensor

MDR Sensor doesn't protect against threats. You must have third-party protection installed. The MDR Sensor is only available with an MDR Essentials license.

If you want us to monitor devices that are using third-party protection, you must install MDR Sensor.

You can install MDR Sensor from Sophos Central or from the command line.

Sophos CentralCommand line

You can download the installer from Sophos Central and run it on your devices.

To install MDR Sensor, do as follows:

In Sophos Central, go to Devices > Installers.
Under MDR Sensor installers, click the installer for your operating system.

Restriction

You can only install MDR Sensor on Macs running macOS 11 Big Sur or later.
Go to the Downloads folder to get the installer.
Run the installer on your devices.

You can run the installer using the command line.

To install MDR Sensor, do as follows:

Run the installer from a command prompt on the devices and specify mdr as the product you want to install.
- On Windows devices, run the following command:
```
    SophosSetup.exe --products=mdr
```
- On Macs, run the following command:
```
    sudo ./Sophos\ Installer.app/Contents/MacOS/Sophos\ Installer --products mdr
```

For more information on the installer command-line options, see the following:

Change product deployments

You can switch devices between MDR Sensor and Sophos protection or remove any current protection.

To change your product deployments, do as follows:

In Sophos Central, go to Devices > Computers and servers.
Select devices and click Manage Software.
In Manage Device software, under Protection, select the product you want to change to.
Click Save.