Need Additional Help?
-
MDR and MDR Complete
MDR Essentials and MDR Complete customers have direct, 24/7 call-in access to our Security Operations Center (SOC), regardless of whether they are experiencing an active threat. If you have questions about an MDR Case that has been escalated, you can always reach our 24/7 MDR Ops team by emailing mdr-ops@sophos.com or calling us at one of the regional telephone numbers below.
| Country | Number | Cost |
|---|---|---|
| Austria | +4373265575513 | Toll |
| Belgium | +3228944352 | Toll |
| Dubai | 800035704220 | Toll-Free |
| France | +33134348070 | Toll |
| Germany | +492314491125 | Toll |
| Ireland | +35312647191 | Toll |
| Italy | +390287317993 | Toll |
| Netherlands | +31747999009 | Toll |
| United Kingdom | +441235465857 | Toll |
| Spain | +34913758065 | Toll |
| Switzerland | +41445152285 | Toll |
| Country | Number | Cost |
|---|---|---|
| Australia | +61294099162 | Toll |
| India | 0008000402359 | Toll-Free |
| New Zealand | +6494245697 | Toll |
| Singapore | +6531573077 | Toll |
| Country | Number | Cost |
|---|---|---|
| United States / Canada | +1(888) 201-7672 | Toll |
If you are located outside one of the geographies above, please contact the MDR Security Operations Center (SOC) that is closest to you.
Services provided by Sophos Support and Sophos MDR
| Services provided | Sophos Support | Sophos MDR Essentials | Sophos MDR Complete |
|---|---|---|---|
| “How to” questions for Sophos products | |||
| Troubleshooting product issues | |||
| Sample file submissions | |||
| Product best practice advice | |||
| Endpoint installation failures | |||
| 24/7 expert-led monitoring and response | |||
| Weekly and monthly reporting | |||
| Monthly intelligence briefing "Sophos MDR ThreatCast" | |||
| Sophos Account Health Check | |||
| Expert-led threat hunting | |||
| Threat containment: threats prevented from spreading | |||
| Direct call-in support during incidents | |||
| Full-scale incident response: threats fully eliminated | |||
| Root Cause Analysis to prevent future recurrence | |||
| Dedicated incident response lead |
Still Have Questions?
We are always happy to answer any lingering questions you may have. Reach out to the Sophos MDR Customer Success Team, mdr-csm@sophos.com. We look forward to working alongside you and defending your business.