"Migrated with error (Installation failed)"

Find out about installation problems.

If an installation error occurs after migration, and a computer might not be protected, you see one of the following icons next to the computer:

Icon

Status

Description

Orange alert

Migrated with error (Installation failed)

The computer has migrated and is managed by Sophos Central, but an installation error has most likely left the computer unprotected.

Red alert

Migrated with error (Installation failed)

The computer has migrated and is managed by Sophos Central, but an installation error hasn’t been resolved. The computer has been unprotected for more than a predefined time interval (by default, 24 hours).

These errors can occur:

  • If the migrated computer needs to restart.
  • If the installation takes more than ten minutes (the default time allowed). In this case, the error is displayed only temporarily.

You can go to Sophos Central to investigate the cause, as described below.

Check for errors in Sophos Central

To check the events for a computer, do one of the following:

  • For a computer, go to Computers, click the computer name and go to the Events tab.
  • For a server, go to Servers, click the server name and go to the Events tab.
  • To view events for all computers, go to Logs & Reports > Events, and filter the events by the type Protection > Failed to protect computer or server.

If you see an event “Failed to install savxp: a reboot is required before the installation can succeed”, you must restart the computer to ensure it is protected successfully following the migration.

Warning In Sophos Central, it may be a while before these error events are shown in the Alerts page.