Temporary "Installation failed" errors

The "Migrated with error (Installation failed)" error can be displayed temporarily if installation of the Sophos Central agent takes more than ten minutes (the default time allowed before an error is reported).

This section tells you how to resolve the error and how to prevent it occurring in future.

To resolve the error:

  • Go to Sophos Central and check that the computer is listed as a managed device.
  • Restart the computer. The error should then be replaced by a successful "Migrated" status.

To prevent this timeout problem in future migrations, use a registry setting to change the time allowed for installation. See Migrated computers may report error state due to slow local or network performance.