Uninstall unsupported features

Check whether you need to uninstall unsupported features.

Introduction

Sophos Central does not support the features shown in the table below.

If you currently use these features, you may have to uninstall them before you migrate computers. See details in the table below.

Feature

What to do

Sophos Client Firewall

You don't need to do anything. The feature is uninstalled automatically during migration.

Sophos Patch

You don't need to do anything. The feature is uninstalled automatically during migration.

Network Access Control

Uninstall the feature. See Uninstall Network Access Control.

Full Disk Encryption

Uninstall the feature. See Uninstall Full Disk Encryption.

Uninstall Network Access Control

We don't support this feature anymore. If it's still on a computer selected for migration, the computer is shown as "Not ready".

Go to the computer and uninstall the feature as follows:

  1. If tamper protection is on, turn it off. For details, see Tamper protection is active.
  2. Make sure that an update isn't in progress. To do this, right-click the Sophos shield in the notification area and ensure View updating status is grayed out.
    If an update is in progress, wait for it to finish.
  3. Stop the Sophos AutoUpdateservice:
    1. Open Windows services. (On Windows 10, search for "Services" in the Windows taskbar.)
    2. Right-click Sophos AutoUpdate Service and select Stop.

    Doing this prevents the service from reinstalling the feature before uninstallation is complete.

  4. Open Apps & Features or Programs and Features. (On Windows 10, search for "Settings" in the Windows taskbar and then select Apps > Apps & Features.)
  5. Select Sophos Compliance Agent and click Uninstall.
  6. Restart the computer.
  7. Check that the IP address and subnet are the expected values. To do this, open a command prompt and enter ipconfig.

Uninstall Full Disk Encryption

We don't support this feature anymore. If it's still on a computer selected for migration, the computer is shown as "Not ready".

Go to the computer and uninstall the feature as follows:

  1. If tamper protection is on, turn it off. For details, see Tamper protection is active.
  2. Make sure that an update isn't in progress. To do this, right-click the Sophos shield in the notification area and ensure View updating status is grayed out.
    If an update is in progress, wait for it to finish.
  3. Stop the Sophos AutoUpdate service:
    1. Open Windows services. (On Windows 10, search for "Services" in the Windows taskbar.)
    2. Right-click Sophos AutoUpdate Service and select Stop.

    Doing this prevents the service from reinstalling the feature before uninstallation is complete.

  4. Open Apps & Features or Programs and Features. (On Windows 10, search for "Settings" in the Windows taskbar and then select Apps > Apps & Features.)
  5. Select Sophos SafeGuard 5.61.0 Client and click Uninstall.
  6. Select Sophos SafeGuard 5.61.0 Preinstall and click Uninstall.
  7. Restart the computer.