Skip to content
Sophos Mobile Control is being renamed Sophos Mobile Device Management, and Sophos Intercept X for Mobile is being renamed Sophos Mobile Threat Defense. The iOS apps are already available with the new names. The Android apps will be available in early 2027. In this help, Sophos Mobile Device Management and Sophos Mobile Threat Defense refer to both the Android and iOS apps. Select this banner for more information.

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/Mobile/help/en-us/index.html?contextId=abm-devices-troubleshoot

Troubleshoot Apple Business devices

This page tells you how to fix common issues with Apple Business (formerly Apple Business Manager) devices.

Sophos Mobile Device Management isn't installed

Check the following if Sophos Mobile Device Management isn't installed automatically during device setup:

  • You turned on Install Sophos Mobile Device Management on the Enrollment tab of your Apple Business profile. See Enrollment.

  • You configured one of the following:

    • You added Sophos Mobile Device Management to Apple Business apps and configured Sophos Mobile to automatically assign apps to devices. See Manage Apple Business apps.
    • You turned off Apple ID on the iOS setup tab of your Apple Business profile. See iOS setup.

  • If you added Sophos Mobile Device Management to Apple Business apps: You have licenses available for Sophos Mobile Device Management in your Apple Business location.

Device is unmanaged

If Sophos Mobile shows an iPhone or iPad as unmanaged, although you assigned it an Apple Business profile, ask the user to open Sophos Mobile Device Management. The app icon on the device is labeled Manage.

Opening Sophos Mobile Device Management is required to complete enrollment if your Apple Business profile has the Install Sophos Mobile Device Management setting turned on.