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Troubleshoot Chromebooks

This page tells you how to fix common issues with managed Chromebooks.

You can’t connect to a Chromebook.

Issue

You can’t send tasks or messages to a Chromebook or get log files.

Periodic and user-initiated synchronization still works. The device still sends Web Filtering events to Sophos Mobile.

Cause

For some tasks, Sophos Chrome Security must show a notification to the user. If the user turns off notifications, these tasks don’t work.

What to do

In the ChromeOS settings, make sure the Sophos Chrome Security extension is allowed to show notifications.