Skip to content

Email account configuration (Windows policy)

The Email account configuration lets you add an Exchange Online or Exchange Server email account to Microsoft’s Mail app.


To use the %_USERNAME_% and %_EMAILADDRESS_% placeholders as described below, you must configure the user’s Exchange Login and Email Address settings in Sophos Central Admin. See Users.


If you use multiple configurations to set up Exchange email accounts, the devices might only be able to retrieve mail for one account. This typically happens when the accounts are located on different Exchange servers and there are different mailbox policies defined on these servers.

Because Windows computers can only enforce a single mailbox policy, they will fail to connect to the accounts that use a different policy.


Windows allows the user to reject all changes that you make to the Exchange configuration.

Setting Description
Account name The account name.
Server name

For Exchange Online, enter

For Exchange Server, enter your server URL.

Note that applies to the worldwide Microsoft 365 cloud. If you’re using a different Microsoft 365 cloud, such as Office 365 Germany, see the Microsoft document Office 365 URLs and IP address ranges.

When you use Exchange Server with the Sophos Mobile EAS proxy, enter its URL instead.


For Exchange Online, leave this field empty.

For Exchange Server, enter the domain of the user account.


The user's sign-in name.

For Exchange Online, this is usually the email address. Enter %_EMAILADDRESS_% to use the email address of the user assigned to the device.

For Exchange Server, enter %_USERNAME_% to use the name of the user assigned to the device.

Email address

The email address of the account.

If you enter the variable %_EMAILADDRESS_%, the server replaces it with the actual email address.


The password for this account.

If you leave this field empty, users must enter the password on their devices.

Synchronization period

The time period used for synchronizing emails.

Only the emails from within the specified period are synchronized to the inbox on the managed device.

Synchronization interval The interval between email synchronization processes.

The connection to the Exchange server is secured by SSL or TLS (depending on what the server supports).

We recommend that you select this check box.

Synchronize content types The content types to be synchronized.