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Sophos Mobile Control is being renamed Sophos Mobile Device Management, and Sophos Intercept X for Mobile is being renamed Sophos Mobile Threat Defense. The iOS apps are already available with the new names. The Android apps will be available in early 2027. In this help, Sophos Mobile Device Management and Sophos Mobile Threat Defense refer to both the Android and iOS apps. Select this banner for more information.

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https://docs.sophos.com/central/Mobile/help/en-us/index.html?contextId=device-sync-interval-windows

Set synchronization interval (Windows)

You can configure the interval at which devices synchronize with Sophos Mobile.

Windows computers synchronize as follows:

  • Server-initiated: At the interval you set in the Maximum interval between native MDM agent synchronizations compliance rule, Sophos Mobile sends a synchronization request to the device. If you don’t set a value, the interval is 24 hours.

  • Device-initiated: To make sure devices synchronize even if they don’t receive notifications, they also synchronize at the interval you set on the Microsoft setup page.

To set the interval for device-initiated synchronization, do as follows:

  1. On the menu sidebar, click Setup > Microsoft setup, and then click the MDM polling interval tab.

  2. Select an interval from the list.

    The default synchronization interval is sufficient in most cases. A shorter interval impacts the device’s battery life and data consumption and increases server load.

  3. Click Save.

The new interval doesn’t affect devices that are already enrolled.