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Start TeamViewer session

You can start a TeamViewer session with an Android device, an iPhone, or an iPad from within Sophos Mobile Admin.

Depending on your TeamViewer license, you can only start a limited number of sessions per hour.

To start a TeamViewer session:

  1. On the menu sidebar, click Devices.
  2. Click the device you want to control.
  3. On the Show device page, click Actions > Request remote control.

This starts a TeamViewer session on your computer and on the selected device. After the user acknowledges the connection, you can control the device.

Tip

To start a follow-up session with the same device, the user must first close the TeamViewer client.