Available Sophos Central Self Service Portal actions
Sophos Central Self Service Portal actions let users manage their devices. You set the available actions in a Self Service Portal configuration.
| Action | Description |
|---|---|
| Locate device | Locate a device if it’s lost or stolen. This action isn’t available for Apple User Enrollment devices. Applies to:
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| Lock device | Lock a device if it’s lost or stolen. Applies to:
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| Reconfigure device | Reconfigure the Sophos Mobile Control app, for example if the user uninstalled it accidentally. Applies to:
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| Show compliance violations | For non-compliant devices, show violation details. Applies to:
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| Refresh data | Synchronize a device with Sophos Mobile. Depending on your compliance policy, devices might become non-compliant when they don’t synchronize regularly, for example when they are switched off for a long time. If this happens, users can perform this action to make the device compliant again. Applies to:
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| Reset password | Reset the lock screen password. For Android devices, iPhones, and iPads, Sophos Mobile sets a one-time password. After the user has unlocked the device, they must change the password. For Android Enterprise work profile devices, the work profile’s password is reset. For iPhones and iPads, Sophos Mobile deletes the password. The user must set a new password within 60 minutes. Applies to:
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| Wipe | Reset a device to its factory settings if it’s lost or stolen. All data on the device is deleted. Applies to:
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| Wipe Android work profile | Remove the work profile from a device. This also unenrolls the device from Sophos Mobile. Applies to:
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| Unenroll device | Unenroll a device from Sophos Mobile. Applies to:
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| Delete unmanaged device | Delete a device from Sophos Mobile. Applies to:
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| Reset App Protection password | Reset the App Protection password. Users must enter this password to use apps you’ve defined as protected. Applies to:
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| Reconfigure the SMC app | Reconfigure an already installed Sophos Mobile Control app. Applies to:
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| Managed Lost Mode | Turn Managed Lost Mode on or off. Applies to:
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| Play Lost Mode sound | Play a sound on a device in Managed Lost Mode. Applies to:
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