Get app logs

You can get the log files of all managed Sophos Mobile apps, either remotely through Sophos Mobile Admin, or on the device through Sophos Mobile Control.

For Android devices, iPhones, and iPads, you can get the log files of the following apps, if Sophos Mobile manages them:

  • Sophos Mobile Control
  • Sophos Secure Workspace
  • Sophos Secure Email
  • Sophos Intercept X for Mobile

For Chrome devices, you can get the log files of Sophos Chrome Security.

For an app that Sophos Mobile doesn’t manage, you can still export its log files from the app.

For information on how to get the system log files for an iPhone or iPad, see knowledge base article KB-000034154.

Get Sophos Mobile logs remotely

Tip We recommend that you set the most verbose log level, Trace, before getting the log files. See Set client log level.

To get the log files of all managed Sophos Mobile apps on a device through Sophos Mobile Admin, do as follows:

  1. On the menu sidebar, select Devices.
  2. Open the device for which you want to get the log files.

    You can get log files for Android devices, iPhones, iPads, and Chrome devices.

  3. On the Show device page, select Actions > Get log files.

Sophos Mobile sends you an email with the log files.

For Android Enterprise devices, the email includes an Android bug report.

For iPhones and iPads, the user must open Sophos Mobile Control within 72 hours after you run the action. Otherwise, the action fails.

Get Sophos Mobile logs on a device

To get the log files of all managed Sophos Mobile apps through Sophos Mobile Control, do as follows:

  1. Open Sophos Mobile Control on the device.
  2. Open the app menu and select Send log.
  3. Select the email app.
  4. Enter the email sender and recipient.

    In Android, the default sender is the user’s Google account, and the default recipient is the IT contact that you configured in Sophos Mobile Admin.

  5. Send the email.
Note You can’t export log files from Samsung devices if you assigned them a Knox container policy that has Allow "Share via" turned off.

Get Sophos Secure Workspace logs (Android)

To get the log files of the Sophos Secure Workspace Android app, do as follows:

  1. Open Sophos Secure Workspace.
  2. Open the app menu and select Settings > Send log by email.
  3. Select the email app.
  4. Enter the email sender and recipient.

    The default sender is the user’s Google account.

  5. Send the email.

Get Sophos Secure Workspace logs (iOS)

To get the log files of the Sophos Secure Workspace iOS or iPadOS app, do as follows:

  1. Open Sophos Secure Workspace.
  2. Select the three dots in the top right to open the app menu.

    The button to open the app menu
  3. Select Settings > Send log files.
  4. Enter the email sender and recipient.
  5. Select Send.

Get Sophos Intercept X for Mobile logs (Android)

To get the log files of the Sophos Intercept X for Mobile Android app, do as follows:

  1. Open Sophos Intercept X for Mobile.
  2. Open the app menu and select Settings > Send log by email.
  3. Select the email app.
  4. Enter the email sender and recipient.

    The default sender is the user’s Google account.

  5. Send the email.

Get Sophos Intercept X for Mobile logs (iOS)

To get the log files of the Sophos Intercept X for Mobile iOS or iPadOS app, do as follows:

  1. Open Sophos Intercept X for Mobile.
  2. Open the app menu and select Settings > Send log files.
  3. Select Mail.
  4. Enter the email sender and recipient.

    The default sender is the email address of the Google account.

  5. Select Send.

Get Sophos Chrome Security logs

To get the log files of Sophos Chrome Security, do as follows:

  1. Open Chrome.
  2. In the extension bar, select Sophos Chrome Security.

    Sophos Chrome Security in the Chrome extension bar
  3. Select About > Export log.

Sophos Chrome Security saves the log files in the device’s download folder.