Get app logs
You can get the log files of all managed Sophos Mobile apps, either remotely through Sophos Mobile Admin, or on the device through Sophos Mobile Control.
For Android devices, iPhones, and iPads, you can get the log files of the following apps, if Sophos Mobile manages them:
- Sophos Mobile Control
- Sophos Secure Workspace
- Sophos Secure Email
- Sophos Intercept X for Mobile
For Chrome devices, you can get the log files of Sophos Chrome Security.
For an app that Sophos Mobile doesn’t manage, you can still export its log files from the app.
For information on how to get the system log files for an iPhone or iPad, see knowledge base article KB-000034154.
Get Sophos Mobile logs remotely
To get the log files of all managed Sophos Mobile apps on a device through Sophos Mobile Admin, do as follows:
Sophos Mobile sends you an email with the log files.
For Android Enterprise devices, the email includes an Android bug report.
For iPhones and iPads, the user must open Sophos Mobile Control within 72 hours after you run the action. Otherwise, the action fails.
Get Sophos Mobile logs on a device
To get the log files of all managed Sophos Mobile apps through Sophos Mobile Control, do as follows:
Get Sophos Secure Workspace logs (Android)
To get the log files of the Sophos Secure Workspace Android app, do as follows:
Get Sophos Secure Workspace logs (iOS)
To get the log files of the Sophos Secure Workspace iOS or iPadOS app, do as follows:
Get Sophos Intercept X for Mobile logs (Android)
To get the log files of the Sophos Intercept X for Mobile Android app, do as follows:
Get Sophos Intercept X for Mobile logs (iOS)
To get the log files of the Sophos Intercept X for Mobile iOS or iPadOS app, do as follows:
Get Sophos Chrome Security logs
To get the log files of Sophos Chrome Security, do as follows:
Sophos Chrome Security saves the log files in the device’s download folder.