Available Self Service Portal actions

Self Service Portal actions let users manage their devices. You set the available actions in the Self Service Portal configuration.

Action

Description

Platforms

Locate device

Locate a device if it’s lost or stolen.

Android

iOS, iPadOS

Windows Mobile

Windows

Chrome OS

Lock device

Lock a device if it’s lost or stolen.

Android

iOS, iPadOS

macOS

Windows Mobile

Reconfigure device

Reconfigure the Sophos Mobile Control app, for example if the user uninstalled it accidentally.

Android

iOS, iPadOS

macOS

Windows Mobile

Windows

Show compliance violations

For non-compliant devices, show violation details.

Android

iOS, iPadOS

macOS

Windows Mobile

Windows

Refresh data

Synchronize a device with the Sophos Mobile server.

Depending on your compliance policy, devices might become non-compliant when they don’t synchronize regularly, for example when they are switched off for a long time. If this happens, users can perform this action to make the device compliant again.

This function is not available for devices on which Sophos Mobile only manages the Sophos container.

Android

iOS, iPadOS

macOS

Windows Mobile

Windows

Chrome OS

Reset password

Reset the lock screen password.

For Android devices, iPhones, and iPads, Sophos Mobile sets a one-time password. After the user has unlocked the device, they must change the password.

For Android Enterprise work profile devices, the work profile’s password is reset.

For iPhones and iPads, Sophos Mobile deletes the password. The user must set a new password within 60 minutes.

Android

iOS, iPadOS

Windows Mobile

Wipe

Reset a device to its factory settings if it’s lost or stolen.

All data on the device is deleted.

Android

iOS, iPadOS

macOS

Windows Mobile

Windows

Wipe Android work profile

Remove the work profile from a device. This also unenrolls the device from Sophos Mobile.

Android

Unenroll device

Unenroll a device from Sophos Mobile.

Android

iOS, iPadOS

macOS

Windows Mobile

Windows

Chrome OS

Delete unmanaged device

Delete a device from Sophos Mobile.

Android

iOS, iPadOS

macOS

Windows Mobile

Windows

Chrome OS

Reset App Protection password

Reset the App Protection password.

Users must enter this password to use apps you’ve defined as protected.

Android

Reset Sophos container password

Reset the Sophos container password.

Users must enter this password to use the Sophos container apps Sophos Secure Email and Sophos Secure Workspace.

Android

iOS, iPadOS

Reconfigure the SMC app

Reconfigure an already installed Sophos Mobile Control app.

iOS, iPadOS

Windows Mobile

Managed Lost Mode

Turn Managed Lost Mode on or off.

iOS, iPadOS

Play Lost Mode sound

Play a sound on a device in Managed Lost Mode.

iOS, iPadOS