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Customer usage and other data sent to Autotask

If you're an MSP partner, Sophos Central Partner allows you to manage security for your customers.

You can manage security for two customer types:

  • Customers who have purchased termed licenses.
  • Customers who have chosen a monthly usage-based billing model. These customers could use different numbers of different licenses at different times.

Product usage recorded for monthly usage customers can be synchronized with Autotask. This allows you to easily bill them for products they used in the past month.

When you set up the integration for usage synchronization, we send the following data to Autotask:

  • Customer name
  • Sophos Central Partner license names, or your mapped PSA products
  • Usage

To view usage for your monthly customers, go to My Business > Customers > Managed customer usage.

Go to My Business > My customers > Managed Customer Usage. In the Usage For My Monthly Customers section, click Edit Details.

The usage data for each customer is sent to Autotask once the integration is set up.

To see a specific customer’s license details and usage, select the customer in the list and click License Details. The customer overview page shows.