Autotask integration

You can connect your Sophos Central Partner account to Autotask, which is a Professional Services Automation (PSA) tool, if the following conditions are met:

• You're part of the Sophos Managed Service Provider (MSP) program.
• You use Sophos Central Partner.
• You use Autotask.

Sophos Central alerts can be synced into the PSA as tickets and can be acknowledged from both Sophos Central and the PSA system. Each PSA ticket includes a URL linking directly to the endpoint or server's device details page, providing quick access to the Computer Summary or Server Summary pages. This eliminates the need to track email alerts, manually set PSA ticket attributes for PSA-ingested emails, acknowledge alerts separately in Sophos Central and Autotask, and manually search for customers and devices in Sophos Central.

You can synchronize your Sophos product usage data from your monthly customer accounts with Autotask. The ability to create Autotask services from Sophos, map those services to Sophos products, and set intervals for syncing license usage data into Autotask eliminates the need for manual updates in two places. This makes it easier to bill customers for the products they use.