Firewalls

On this page, you can manage firewalls and assign them to Sophos Central customers.

Request a new virtual firewall

If you are a Flex Partner, you can request a new virtual Sophos XG Firewall that will be registered with Sophos Central and available to customers under a monthly subscription.

  1. Click Request Virtual Firewall.
  2. In Request New MSP XG Virtual Firewall, enter the following information:
    • Registrant: The email address to which the firewall is registered. It can be any of the Sophos Central Partner administrator email addresses, ideally an administrator with firewall privileges.
    • Size: The number of cores on the firewall’s CPU and its memory. For example, 16C24 means 16 cores and 24 GB RAM.
    • Subscription: The firewall features that you want to make available. Select None if you are not sure which subscription to choose right now.
    • Assigned To: The customer to whom the firewall is assigned.
  3. Click Create Firewall.
  4. Confirm your request.

    The firewall is added to the table. The subscription that you have chosen is shown in the Pending column until the request has been completed, at which time it is moved to the Subscription column. Subscription requests are performed automatically within a few minutes.

If a request is still pending after 20 minutes, please contact your channel account manager with the following details:

  • Firewall serial number
  • Subscription name
  • Date and time of request

Ask the manager to request that the subscription is manually checked and converted.

Edit a virtual firewall

If you are a Flex Partner, you can edit the size and subscription of a virtual firewall. A virtual firewall has a model number that starts with “SFV”.

Restriction If there is a pending subscription change, you cannot edit that firewall.
  1. Select the firewall.
  2. Click Edit.
  3. In Edit MSP XG Virtual Firewall, you can change the following settings:
    • Size: The number of cores on the firewall’s CPU and its memory. For example, 16C24 means 16 cores and 24 GB RAM.
    • Subscription: The firewall features that you want to make available.
  4. Click Save Firewall.
  5. Confirm your edit.

    Any subscription change is shown in the Pending column until it has been completed, at which time it is moved to the Subscription column. Subscription changes are performed automatically within a few minutes.

If a change is still pending after 20 minutes, please contact your channel account manager with the following details:

  • Firewall serial number
  • Current subscription name
  • Pending subscription name
  • Date and time of change request

Ask the manager to request that the subscription is manually checked and converted.

Delete a virtual firewall

If you are a Flex Partner, you can delete a virtual firewall. A virtual firewall has a model number that starts with “SFV”.

Restriction If there is a pending subscription change, you cannot delete that firewall.
  1. Select the firewall.
  2. Click Delete.
  3. Confirm your deletion.

    A notification of your deletion is shown in the lower right of Sophos Central.

Edit a hardware firewall

You can edit the assignment and subscription of a hardware firewall. A hardware firewall has a model number that starts with “XG”.

  1. Click the Serial Number of the firewall.
  2. In Firewall Details, you can change the following settings:
    • Assigned To: The customer to whom the firewall is assigned. Click Unassign to unassign the firewall from a customer. Click Create new managed customer to create a new customer to whom you can assign the firewall.
    • Subscription: The firewall features that you want to make available.
      Restriction If the firewall is assigned to a customer or Type is Evaluation or there is a pending subscription change, you cannot change the subscription.
  3. Click Save.

    Any subscription change is shown in the Pending column until it has been completed, at which time it is moved to the Subscription column. Subscription changes are performed automatically within a few minutes.

If a change is still pending after 20 minutes, please contact your channel account manager with the following details:

  • Firewall serial number
  • Current subscription name
  • Pending subscription name
  • Date and time of change request

Ask the manager to request that the subscription is manually checked and converted.