Manage Administrators

You can add and manage Sophos Central Partner and Sophos Central Firewall administrators.

Restriction You must be a Partner Super Admin or a Partner Portal Admin to add new administrators.

You can also see the details of the primary administrator. A primary administrator grants permissions to manage firewalls in Sophos Central Admin. By default, only primary administrators have the right to manage firewalls in Sophos Central Admin. See Change access to firewalls in Sophos Central.

The Primary Partner Admin always has the Partner Super Admin role.

You can add and manage administrators in Sophos Central Partner and Sophos Partner Portal. See Sophos Partner Portal FAQ.

How we synchronize administrators

We synchronize any administrators you create in Sophos Central Partner to the Sophos Partner Portal as contacts who can't manage customers in the Sophos Partner Portal.

We synchronize any administrators created in the Sophos Partner Portal to Sophos Central Partner. They're assigned the roles given when they were created.

Adding and managing administrators

When you add a new administrator, you must add a role. If you add an administrator and don't assign a role they have read-only access and aren't assigned to a customer. See Add administrators.

You can add custom roles and assign them to administrators to manage security administration by responsibility level and product. See Add a custom role and Change roles.

You can also delete administrators. See Delete administrators.


You need to know the following restrictions for administrators:

  • There can be only one Primary Partner Admin and up to five Portal Admins.
  • Only a primary administrator can grant permissions to manage firewalls in Sophos Central Admin.
  • If you make a user inactive in Sophos Partner Portal, this deletes the administrator in Sophos Central Partner.