Roles

Administration roles divide security administration by responsibility level. Sophos Central Partner includes several predefined roles.

These roles cannot be edited or deleted. This is the access level for an administrator. The options are Partner Super Admin, Partner Admin, Partner Help Desk, Partner Read-only or Partner Business Admin. There can be multiple administrators with the same role.

Restriction Primary Partner Admin is a Partner Super Admin and their role can't be changed.

A Partner Super Admin can add custom roles. These roles are based on the predefined roles but you can restrict the access for a custom role to a specific product.

Partner Super Admin

There must be at least one administrator with a Partner Super Admin role.

Restriction They can't add or delete other partner administrators from Sophos Central Partner.

Administrators with this role can edit roles and scope (customer access) of an administrator created on the Partner Portal.

Have access to everything inSophos Central Partner and Sophos Central Admin.

In addition they can:

  • Update other partner administrator roles.
  • Choose the customers that the other administrators are allowed to access.
  • Create, edit, assign and delete custom roles.
  • Manage licenses.
  • Start trials.
  • Create monthly accounts.
  • Manage global templates.
  • Reset the multi-factor authentication/PIN.
  • Manage alert emails for your customers.

Partner Admin

Administrators with this role have access to everything in Sophos Central Partnerand Sophos Central Admin.

In addition they can access their designated customer accounts.

Partner Help Desk

Administrators with this role have read-only access for all settings in Sophos Central Partner and Sophos Central Admin. In addition they can:

  • Access their designated customer accounts.
  • Look at sensitive logs or reports.
  • Receive alerts.
  • Mark alerts as resolved if they go to Alerts from the dashboard. They can't mark alerts as resolved on individual devices.
  • Update the Sophos agent software on a computer.
  • Scan computers.
  • Modify co-branding in Sophos Central Partner and for their customers in Sophos Central Admin.

Partner Read-only

Administrators with this role have read-only access for all settings in Sophos Central Partner and Sophos Central Admin. In addition they can:

  • Access their designated customer accounts.
  • Look at sensitive logs or reports.
  • Receive alerts.

Partner Business Admin

Restriction This role has no access to customer accounts. This limits their role. For instance this means they can't receive alerts.

Administrators with this role have access to licensing in Sophos Central.

In addition they can manage licenses for all customers and trials.