Sophos Central customers

The Sophos Central Customers page contains the list of your Sophos Central Admin customers and shows the status of their licenses.

Click Show my protection only to view the active license categories.

To search for a customer, enter the customer’s name. To display all the records again, clear the search field.

Selecting a customer’s name opens the customer’s contact info pop-up.

Create Monthly Account

You can create managed customer accounts, click Create Monthly Account.

Launch Sophos Central Admin

Choose a customer and click Launch Sophos Central Admin. If Partner Assistance is enabled in the customer’s Sophos Central Admin, you can open their console.

Partner Assistance can be enabled by the customer’s Sophos Central administrator.

You can't see, enable or disable this option in the customer’s Sophos Central Admin console.

Partner Assistance is enabled automatically when you create a trial for a customer.

If a customer created a trial themselves, Partner Assistance is not enabled automatically and the customer has to enable it in their console.

Note The customer can enable Partner Assistance in their Sophos Central Admin console under Account Details > Sophos Support > Partner Assistance.

Change customer account name

If the account name for a customer that is shown in Sophos Central Admin is incorrect, in Sophos Central Partner change it as follows:

  1. Select the customer's name to open Contact Info.
  2. Next to Name shown as, click Edit.
  3. Change the name.
  4. Click Save.

The new name is shown in Sophos Central Admin and in your Cloud Service Account in Salesforce.