Firewalls

Request a new virtual firewall

If you're a Flex Partner, you can request a new virtual Sophos XG Firewall that is registered with Sophos Central and available to customers under a monthly subscription.

To request a virtual firewall, do as follows:

Click Request Virtual Firewall.
In Request New MSP XG Virtual Firewall, enter the following information:
- Registrant: The email address to which the firewall is registered. You can use any of the Sophos Central Partner administrator email addresses, ideally an administrator with firewall privileges.
- Size: The number of cores on the firewall’s CPU and its memory. For example, 16C24 means 16 cores and 24 GB RAM.
- Subscription: The firewall features that you want to make available. Select None if you aren't sure which subscription to choose right now.
- Assigned To: The customer to whom the firewall is assigned.
Click Create Firewall
Confirm your request.
The firewall is added to the table. Your chosen subscription is shown in the Pending column until the request is complete. After this, it moves to the Subscription column. Subscription requests are performed automatically within a few minutes.

If a request is still pending after 20 minutes, contact your channel account manager with the following details:

Firewall serial number
Subscription name
Date and time of the request

Ask your account manager to ensure that the subscription is active.

Edit a virtual firewall

If you're a Flex Partner, you can edit the size and subscription of a virtual firewall. A virtual firewall has a model number that starts with “SFV”.

Restriction If there's a pending subscription change, you can't edit that firewall.

To edit a virtual firewall, do as follows:

Select the firewall.
Click Edit.
In Edit MSP XG Virtual Firewall, you can change the following settings:
- Size: The number of cores on the firewall’s CPU and its memory. For example, 16C24 means 16 cores and 24 GB RAM.
- Subscription: The firewall features that you want to make available.
Click Save Firewall.
Confirm your edit.
Any subscription change is shown in the Pending column until it is done. After that, it moves to the Subscription column. Subscription changes are performed automatically within a few minutes.

If a change is still pending after 20 minutes, contact your channel account manager with the following details:

Firewall serial number
Current subscription name
Pending subscription name
Date and time of the change request

Ask your account manager to ensure that the changes have been made.

Delete a virtual firewall

If you're a Flex Partner, you can delete a virtual firewall. A virtual firewall has a model number that starts with “SFV”.

Restriction If there's a pending subscription change, you can't delete that firewall.

To delete a virtual firewall, do as follows:

Select the firewall.
Click Delete.
Confirm your deletion.
A notification of your deletion is shown in the lower right of Sophos Central.

Edit a hardware firewall

You can edit the assignment and subscription of a hardware firewall. A hardware firewall has a model number that starts with “XG”.

To edit a hardware firewall, do as follows:

Click the Serial Number of the firewall.
In Firewall Details, you can change the following settings:
- Assigned To: The customer to whom the firewall is assigned. Click Unassign to unassign the firewall from a customer. Click Create new managed customer to create a new customer to whom you can assign the firewall.
- Subscription: The firewall features that you want to make available.
Restriction If the firewall is assigned to a customer or Type is Evaluation, or there's a pending subscription change, you can't change the subscription.
Click Save.
Any subscription change is shown in the Pending column until it is done. After this, it moves to the Subscription column. Subscription changes are performed automatically within a few minutes.