Open an encrypted PDF file
To open an encrypted PDF file, do as follows.
- Open the email you have received.
- Download the PDF attachment.
- Open the encrypted PDF attachment, [ENCRYPTED] message.pdf. Your PDF reader opens and a password prompt appears.
- Enter your password. You can now read the message.
An encrypted document's password is permanent. For example to view a document that was encrypted on 12th October 2018, you must enter your password from 12th October 2018.
You can find your previous passwords in View your PDF password history