Smart banners

When you receive emails, a colored smart banner at the top helps you assess if the email is safe or not. Emails from Sophos or your organization won't contain smart banners. Here's what each smart banner means:

• Green (Trusted): The sender is approved, and the email passed security checks.
• Yellow (External): The sender's legitimacy is uncertain, requiring further validation.
• Orange (Untrusted): The email didn't pass security checks.
• Red (Impersonation): Someone's impersonating another individual or entity.

What you can do

• Allow sender: If you trust the sender, you can add them to your allow list.
• Block sender: If you don't trust the sender, you can stop their emails from reaching you.

You can also report suspicious emails to Sophos. See Report spam messages to Sophos.

Allow a sender again

If you accidentally blocked a trusted sender, do as follows:

1. Go to your Self Service Portal, then click Allow/Block.
2. Find and select the sender's email address, then click Delete to remove them from the blocked list.
3. Click Allow sender in the email to add them back to your allow list.