Allow/Block

You can manage which email addresses and domains are allowed or blocked using Allow/Block.

If there are any conflicts between your allow and block list in Self Service Portal and your administrator's allow and block list in Sophos Central Admin, the list in Sophos Central Admin has priority.

Manage the allow and block list

To manage the allow and block list, do as follows:

1. In Self Service Portal, click Email then click Allow/Block.

   This displays a page where you can add email addresses or domains you want to allow or block. If you've already added some, the list is shown.

   You can filter your results with the Search field.

2. Click Add.

3. Click your preferred option.

4. Add the email address or domain. You can add up to 500 entries.

   Note

   Wildcards aren't supported.

   You can also override duplicate entries by clicking Override duplicates. If you add the same email address or domain to both the allow and block lists, the override is based on your most recent option.

5. To confirm your choice, click Save. Otherwise, click Cancel.

   Emails from addresses in your allow list must pass at least one of our DNS checks (DMARC, SPF, or DKIM) to be delivered.

   Spam detection is only carried out on emails from addresses and domains on your allow list if they fail at least one DNS check.

6. If you want to delete addresses or domains from the add or block list, select the items from the list and click Delete.

   A window shows the list of email addresses and domains you chose to delete. To confirm your selection, click Delete. Otherwise, click Cancel.

Allow a sender again

If you accidentally blocked a trusted sender, do as follows:

1. Go to your Self Service Portal, then click Allow/Block.
2. Find and select the sender's email address, then click Delete to remove them from the blocked list.
3. Click Allow sender in the email to add them back to your allow list.