Distribution Lists Quarantine

Messages from distribution lists are placed in quarantine if they fail protection rules and your administrators have selected a quarantine option. They’re potentially harmful, for example spam.

Receive quarantined messages

If emails sent to distribution lists owned by you are quarantined, you'll receive a quarantine summary message.

You can review these emails listed in the quarantine summary message and either release or delete them. Releasing emails delivers them to inboxes of members of the distribution list.

Manage your quarantined messages

You can manage your quarantined messages to distribution lists you own using Distribution Lists Quarantine in Self Service Portal.

If you click the subject of any of the messages, you can see its content.

To manage your messages from Distribution Lists Quarantine, do as follows:

1. In Self Service Portal, click Email.

   The Email Security page appears. You can see the number of quarantined messages you have and the number of quarantined messages from distribution lists.

2. To manage your quarantined distribution list messages, click Distribution Lists Quarantine.

   This displays a list of your quarantined messages. The sender, recipient, subject, time and date, and quarantine reason are shown for each message. You can use Advanced Search to filter your messages. See Advanced Search.

3. If your administrator has allowed you to act on the messages, select one or more messages. You can select up to 400 messages.

   Alternatively, click a message subject to view the message details.

   Choose one of the following actions:

   • Release
   • Release and Allow
   • Delete
   • Delete and Block

   Note

   Choosing an action with Allow or Block adds the sender's email address to your allow or block list. It doesn't add the distribution list's address.

Quarantined messages are deleted after 30 days. You’ll only receive a quarantine summary message if new emails sent to your distribution lists are quarantined.

Notes

Deleted distribution lists keep their quarantined messages. If your distribution lists are recreated, you can still release their quarantined messages.