Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/SelfService/help/en-us/index.html?contextId=email-emergency-inbox

Emergency Inbox

The emergency inbox allows you to view all the inbound emails that you've received in last 14 days. The emergency inbox is typically used when the mail server isn't able to receive emails or mail client isn't accessible.

You'll be able to download attachments of your email, but you won't be able to reply to your email.

Note

Your administrator must turn on Emergency Inbox in Sophos Central Admin.

To use your emergency inbox, do as follows:

  1. In Self Service Portal, click Email then click Emergency Inbox.

    The emergency inbox displays a list of messages you've received in the last 14 days. The sender, subject, time and date, and size are shown for each message.

  2. Use Search to filter the displayed messages. You can filter by message content, sender, or subject.

  3. Click the message subject to view the email.